Luck Bangla Privacy Policy — Our Commitment to Protecting Your Data

Introduction & Commitment

Welcome to Luck Bangla. Our Privacy Policy ("Policy") explains what information we collect when you use our website or mobile application, how we use it, and how we keep it secure.

Luck Bangla believes that every member's privacy is a fundamental right. By registering on our platform, you consent to this privacy policy. If you disagree with any part of it, please refrain from using our platform and reach out to us.

This privacy policy is part of our Terms and Conditions' applies in conjunction with this document. Reading both together is recommended.

What Data We Collect

Luck Bangla collects the following types of information:

We only collect information that is necessary to provide our services. Collecting excessive or unnecessary data goes against Luck Bangla's policy.

How We Collect Your Information

Luck Bangla collects information in the following ways:

• Directly From You: When filling out the registration form, completing KYC verification, contacting our support team, or updating your profile.
• Automatically: Through cookies, log files, and similar technologies when you use our platform.
• From Third Parties: Limited transaction data received from payment processors (such as bKash and Nagad) for verification purposes.
• From Your Gaming Activity: Gaming history, bet amounts, win and loss records.

How We Use Your Information

Luck Bangla uses your information only for the following purposes:

• Account Management: To complete registration, login, profile updates, and verification processes.
• Transaction processing: To process deposits, withdrawals, and all payment-related activities.
• Customer Support: To assist you with any questions, complaints, or issues you may have.
• Security Assurance: To detect and prevent fraud, money laundering, and illegal activity.
• Legal Obligation: To meet applicable legal and regulatory requirements.
• Service Improvement: For analytical purposes to improve platform experience and performance.
• Promotions & Offers: To send you relevant bonus and promotional offers with your consent.

Your data will not be used for any purpose beyond those stated above. Should we ever need to use it for a new purpose, we will inform you in advance and obtain your consent where required.

Data Sharing Policy

Luck Bangla does not sell your personal data to any third party. However, certain information may be shared in the limited circumstances outlined below:

• Payment providers: Payment gateways such as bKash, Nagad, and Rocket only receive the information necessary to complete a transaction.
• KYC Partner: With trusted third-party services for identity verification — only at the time of verification.
• Legal Authority: We are required to disclose information when mandated by a court order or a lawful request from a government regulatory authority.
• Technology Service Providers: For server hosting or security services — under strict confidentiality agreements.

Cookies & Tracking Technologies

Luck Bangla uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

• Essential Cookies: For login sessions, security tokens, and core platform functionality. The site cannot operate properly without these.
• Functional Cookies: To remember your preferred language, theme, and settings.
• Analytics Cookies: To analyze user behavior and improve the site — all data remains anonymous.
• Marketing Cookies: To show you relevant ads only with your consent.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent certain features of the site from functioning properly.

Data Security Measures

Luck Bangla uses industry-standard technologies and practices to keep your data secure:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Database Encryption: Stored sensitive data is kept in an encrypted state.
• Two-Factor Authentication (2FA): An additional layer of security to protect your account.
• Regular Security Audits: Regular security testing conducted by independent experts.
• Access Control: Only authorized personnel are permitted to access user information.
• Data Backup: Regular backups are maintained on secure servers.

Your Data Rights

As a Luck Bangla member, you have the following rights over your personal data:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we limit the processing of your data to specific purposes.
• Right to Data Portability: You may request your data in a portable format.
• Right to Withdraw Marketing Consent: You can opt out of promotional communications at any time.

To exercise these rights support@luckbangla.com Email us at the address provided and we will aim to respond within 30 business days. Please note that certain data may be required to be retained due to legal obligations.

Data Retention Period

Luck Bangla does not hold your data any longer than necessary. Standard retention periods are outlined below:

• Account Information: For the duration of the account and a minimum of 5 years after closure (as required by law).
• Transaction Records: 7 years — in accordance with financial regulatory requirements.
• KYC Documents: 5 years after account closure.
• Customer Service Records: 3 years after last contact.
• Log & technical data: 1 year.
• Marketing consent records: 2 years after consent is withdrawn.

Once the retention period expires, data is securely deleted or anonymized.

Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us:

• Email: support@luckbangla.com
• Subject Line: Write "Privacy Policy Request" in the subject line.
• Response time: Typically within 3–5 business days.

This Privacy Policy may be updated at any time. For significant changes, you will be notified via your registered email or a platform notification. We recommend checking this page regularly.